Last updated January 9th, 2021

FAQ

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

 

BEFORE HEADING TO THE CHECKOUT, YOU SHOULD LOGIN USING YOUR CREDENTIALS, OTHERWISE YOU CAN REGISTER/CREATE AN ACCOUNT USING THE LINK ON THE TOP OF OUR WEBSITE. 




DO I NEED TO SIGN IN TO SEE MY ORDER DETAILS?

 

YES. IN ORDER TO SEE INFORMATION ABOUT YOUR ORDER, YOU SHOULD LOG IN TO YOUR ACCOUNT, AND CLICK ON THE ‘ORDERS’ SECTION.





IS MY PERSONAL INFORMATION KEPT PRIVATE?

 

FOR MORE INFORMATION, PLEASE VISIT OUR PRIVACY POLICY SECTION. 





HOW MUCH WILL I BE CHARGED FOR SHIPPING?

 

SHIPPING IS DETERMINED AT CHECK OUT. ORDERS OVER $250 QUALIFY FOR FREE SHIPPING. 

DO TO THE SIZE OF OUR COMPANY WE CAN ONLY PROCESS DOMESTIC ORDERS. STAY TUNED FOR UPDATES ON INTERNATIONAL ORDERS. 





HOW CAN I RETURN MY ORDER?

 

UNFORTUNATELY WE DO NOT ACCEPT RETURNS AT THIS TIME. IF YOU PLACE THE WRONG SIZE, EMAIL OUR CUSTOMER SUPPORT AT INFO@CREATEFREEDOMNYC.COM FOR STEPS ON HOW TO PROCESS AN EXCHANGE. 





HOW CAN I TRACK MY ORDER?

 

ONCE YOUR ORDER IS COMPLETE, YOU WILL RECEIVE AN CONFIRMATION EMAIL STATING YOUR TRACKING NUMBER. TO MONITOR THE STATUS OF YOUR SHIPMENT, YOU MAY VIST USPS AND INSERT THE GIVEN TRACKING NUMBER IN THE SPECIFIC “TRACK YOUR SHIPMENT”.  





WHERE CAN I FIND SIZE AND FIT INFORMATION?

 

PLEASE FOLLOW THE TUTORIAL AND CHART BELOW FOR RING SIZES. STILL HAVE QUESTIONS? SEND US A EMAIL AT: INFO@CREATEFREEDOMNYC.COM

 
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